CA Terms & Conditions

Key Information

$0 up-front fee agreement:

• Donor Tip Model: Your campaign will initially be set up with our Donor Tip Model, meaning there is no platform fee for using Givergy. Learn more about the donor tip model here.
• Platform Fee Option: After logging into your campaign, you'll have the option to switch to a 6% platform fee instead of using the Donor Tip Model, if preferred. Under this model a 6% platform fee will apply to funds raised through auctions, ticketing, donations, and sweepstakes with free entry.
• Licensed Raffle: To activate a Licensed Raffle on the Givergy platform, you are required to sign an additional Licensed Raffle Agreement, which sets out the specific legal and operational requirements related to running a compliant, licensed raffle in Canada. It also outlines platform fees that will apply. This agreement must be requested and arranged via our sales team at canada.enquiries@givergy.com prior to any raffle going live. Note, when hosting a sweepstake with free entry, the Licenced Raffle Agreement is not required.
• Additional Fees: Payment Processing Fees and Ticketing Fees, as detailed below, will also apply.
• Processing All Monies Through Givergy: All monies must be processed through Givergy. If funds are marked as paid outside of the Givergy system, an invoice will be raised for the applicable Platform Fee. This condition applies even when using the Donor Tip Model.

Your Givergy Unlimited package includes:

• Givergy providing our award-winning support service, which includes online support through shared email, Live Chat, and use of the Givergy Community.
• One nominated Client bank account for the safe and timely deposit of funds (see Payment Services below).
• Three logins for our Campaign Management System (the “CMS”).
• If the Client buys a payment reader, there is an additional yearly sum of $45 to make it operational.
• Exclusive use by you, the contracted Client and your employees only. Third-party usage is strictly prohibited.
• Access to the platform is available for the Contract Term. All active campaigns must be concluded by the end of the Contract Term.
• Automatic SMS and email notifications (e.g. outbid notifications, payment notifications) sent through the Givergy platform will follow standard templates. Notifications can be customised through the CMS.

Our Service and our commitment to you:

• Givergy will ensure immediate platform access on signing this agreement and ensure access throughout the Contract Term;
• Givergy will use best efforts to provide constant access to the Givergy Community for help articles;
• Givergy will provide 24/7 shared support services, which includes case creation, email, message, and the use of the Givergy Community;
• First response time: We will use best efforts to support requests within 4 hours of receipt;
• Case resolution time: Givergy will use best efforts to resolve support cases within 24 hours of receipt;
• On occasion during peak periods of support, the client understands they may experience delays in a response;

Your commitment:

• Client is responsible for the accurate upload of information to the CMS including but not limited to, guest data, lot, pledge, Promotional Contest and ticketing information, pricing, and overall website text and imagery.

Payment services:

• All payments must be made through the Givergy platform, any payment made outside of the platform will still have the commission fee applied and the Client agrees to pay it.
• Givergy uses Stripe Inc (“Stripe”) to process user payments. The Client shall create a Stripe account which shall include Client's bank account details and this must be verified before your first event;
• Stripe holds all monies for the Client in a separate account solely used for the benefit of the Client;
• Client agrees that Givergy will charge and retain from the Client's Stripe account a fee of 3.75% for all cards, except for American Express with a fee of 4.25%, and for all monies processed through the Givergy payment platform to cover all administration, processing and banking fees (the “Payment Processing Fee”).
• Fees are based on charges that Givergy pays to Stripe and accordingly are subject to change. Any changes will be notified to you and must be agreed by you before Givergy continues to provide the Services.
• Payment Processing Fee to be transferred to Givergy from funds raised before the remaining funds are transferred to the Client;
• Where the Client agrees and Givergy then refunds monies to an attendee of an Event and Givergy uses Stripe to effect such refund, Givergy will charge and the Client agrees to pay in addition to any refunded amount the associated Payment Processing Fee;
• Where a bank or credit card company requests direct from Stripe and Stripe pays monies over as a refund or for whatever reason from the Client's Stripe account, then Givergy can demand in writing that same amount of money from the Client and the Client agrees to pay on receipt of invoice.
• Funds that are raised will be transferred to the Client on a weekly basis.

Our commitment to you:

• Givergy will maintain and test software integration between the Givergy platform and our payment processor, Stripe.
• Givergy's CMS will notify you if additional information is required in order to process payments and pay-outs.

Your commitment:

• You will complete the Stripe Connect onboarding process which shall include Client's bank account details, via the Givergy CMS, no later than 15 days prior to the first event date / campaign launch date.
• Client will ensure the account remains verified and no additional information is required for payment processing throughout their campaign.
• The Client will close the campaign and initiate payment collection and all payment chasing will be carried out by the Client via the Givergy platform.
• Client will follow PCI-compliant processing and procedures in the physical processing of credit cards.

If using our Raffle service, then the parties agree as follows:

• The following terms apply and are subject to and include the Licensed Raffle Agreement, which must be signed and in place before any raffle campaign can be activated on the Givergy platform. Note, when hosting a sweepstake with free entry, the licenced raffle agreement isn't required. The following terms do still apply.
• Givergy is responsible only for the technology behind the Raffle and the Givergy Items; it is the responsibility of the Client to ensure that the Event and Raffle is conducted and managed in accordance with applicable law and the Client agrees to be fully and solely liable for their operation of any Raffle or Event.
• The Raffle tickets must be sold for a minimum $5 fee or any other fee required by applicable law.
• Givergy will share with you a template that you may adopt for your user's terms & conditions to ensure compliance with applicable law (including your raffle licence); please note that Givergy can not provide you with legal advice and as any terms are your responsibility and between you and your supporters, you must seek your own legal advice in their respect. Givergy does not accept any liability in relation to your use of and reliance on these terms.
• The Client will advise Givergy when ticket sales are expected to be high at any one time to ensure Givergy can prepare the platform to support appropriately.

If using our Ticketing Services, then the parties agree as follows:

• To pay Givergy a fee of $4 per ticketing transaction (no matter how many tickets purchased) (“Ticketing Fee”).
• Ticketing Fee will be applied and retained by Givergy post campaign; Ticketing Fee is in addition to the Payment Processing Fee;
• The processes for the Payment Processing Fee also apply for the Ticketing Fee.

If using our Auction Items, then the parties agree as follows:

• The Client shall select from Givergy's online brochure the items to be made available for the Event and offer the items selected for auction or otherwise (a "Givergy Item”).
• All Givergy Items are on a sale or return basis and require no financial outlay from you, the Client
• The Givergy Item fee chargeable will be the supply price as set out in the latest edition of the online brochure and as updated from time to time;
• Payment of any Givergy Item fee is required only after the Givergy Item is sold; all profits, ie monies raised over and above the supply price are paid over to you, the Client, and you agree to Givergy retaining from the Client's Stripe account the fee associated with such item;
• Givergy shall provide the title, description and imagery for any Givergy Items. However, the Client acknowledges that Givergy is not the end-supplier of the Givergy Items and accordingly it shall not be liable for any complaints received or costs incurred as a result of the Givergy Item deviating from any description or imagery provided by Givergy;
• Givergy shall issue an e-voucher to the winner within 24 hours of receiving payment to Givergy;
• If payment for a Givergy item(s) is made directly to the Client, Givergy will raise an invoice for the supply price of that item(s). Once payment has been received, the voucher will be released to the winning bidder. It is recommended for Givergy items to be paid via the Givergy system to avoid any delay in a bidder's voucher being received;
• Contracted Givergy items must be dispersed amongst the client's own auction items.
• Upon redemption of a Givergy Item by the winner in accordance with this clause, Givergy shall ensure delivery from the end-supplier of any physical item within 14 days of winner's request as long as the address for delivery is in the territory where the Event occurred;
• As Givergy is not the end-supplier of Givergy Items it cannot accept responsibility for, or liability relating to, the Givergy Items in respect of their security or delivery or the experience of the Givergy Item winner. Givergy shall not be required to issue any refunds to any Givergy Item winner unless and to the extent that Givergy is able to procure such refund from the Givergy Item supplier.
• Givergy Item winners shall have, unless clearly stated otherwise, 12 months from the date of issue to redeem their e-voucher and must take up the prize associated within 2 years of redemption.

GENERAL TERMS & CONDITIONS

Please find here the general terms and conditions for Givergy's award winning services. Please note that in accordance with Givergy's values, our terms and conditions are drafted to be as fair as possible to our Charity partners, while protecting our business where necessary.

1. Terms - Interpretation

1.1 These terms and conditions ("Terms") set out the agreement on which Givergy Ltd ("Givergy") has agreed to provide the Services as contractor to you (“the Client”) and the Client has agreed to proceed on this basis and accordingly pay the fees due. Givergy is a Canadian corporation with a business address of PO Box 75371, RPO Leslie Street, Toronto, ON M4M 1B3, Canada.

1.2 The following definitions apply in these Terms:

1. "Data Protection Legislation" means applicable laws relating to the processing of personal data and all related regulations, regulatory codes of practice, opinions and guidance issued from time to time in Canada and will be governed by the following four private sector privacy statutes: (i) the Federal Personal Information Protection and Electronic Documents Act (PIPEDA); (ii) Alberta's Personal Information Protection Act; (iii) British Columbia's Personal Information Protection Act; and (iv) Québec's An Act Respecting the Protection of Personal Information in the Private Sector. In addition to these four statutes, Canada has also enacted anti-spam legislation (CASL), which will be adhered to and followed by Givergy.
2. "Event" means any online or onsite event organised by the Client, details of which the Client confirms online and wherein Givergy provides its Services;
3. "Services" means the technical administration of Givergy's services including but not limited to Promotional Contests and promotions, virtual events, silent auctions, auction items, online donations, ticketing and payment services provided by Givergy for the Client and at an Event.

2. When does this agreement start and finish?

2.1 This agreement and these Terms start at the time the Client agrees and continues indefinitely or until either party terminates this agreement at any time by giving the other party at least 30 days written notice of its desire to do so (the “Contract Term”).

2.2 Notwithstanding Givergy's right of termination, Givergy shall not be entitled to terminate the agreement within the period of 90 days prior to a Client's event.

3. Appointment for the provision of services

3.1 The Client hereby appoints Givergy as its contractor to provide the Services, subject to these Terms and agrees to pay the appropriate fees.

3.2 Givergy uses certain websites in connection with the Services and the Client agrees to comply with the reasonable provisions, procedures and governance of these websites.

4. Payment of fees

4.1 The Client agrees to pay the Platform Fee together with any applicable taxes and with any additional fees such as the Payment Processing Fee and the Ticketing Fee and as required throughout the Term; any applicable fees that are due shall be paid to Givergy online through the Stripe system or on receipt of invoice.

5. Givergy duties

Givergy shall ensure that all Services are provided

5.1 Using all reasonable care and skill and

5.2 In accordance with the service levels set out in these Terms and at Schedule 1

5.3 In accordance with all applicable laws and regulatory requirements; and

5.4 Givergy shall make available on request and at all reasonable times any books, documents, or other records relating to the Services.

5.5 When a Campaign Success Manager (CSM) is included in services provided to the Client, the CSM will liaise with one point of contact per event to represent the Client. Givergy will provide accurate and detailed information to allow this person to relay to other stakeholders as needed.

6. Liability

6.1 Neither party shall be liable to the other for any consequential loss or damage, economic loss (including without limitation loss of revenues, profits, anticipated savings), loss of contracts, business and loss of goodwill or reputation arising out of the provision of the Services save as provided in 6.3 below.

6.2 As Event organiser, promoter of the Event, operator of the Event, fundraiser and data controller, the Client shall be solely liable for any breach of any laws or otherwise that result in any action against the Client, Givergy or both parties in relation to the Event except where the loss is a direct result of Givergy's negligence. The Client is solely responsible for the Event and for its terms and conditions. Givergy is not a party to any contract for sale and purchase made using its Services.

6.3 To the extent that either Party may exclude or limit liability, each Party's entire aggregate liability in respect of any loss or damage suffered by them and arising out of or in connection with the Services shall not exceed the amount the Client has actually paid for the Services except for Givergy's liability in relation to a breach of Data Protection Legislation and either party's in relation to death or injury of a third party which shall be unlimited.

6.4 Givergy shall not be liable for any acts or omission of the Client or any third party not acting under the control or direction of Givergy.

6.5 The Client agrees not to list any firearms or related items on their website, nor to promote such items in any way through their listings. This includes, but is not limited to, firearms, firearm parts, ammunition, and accessories. Client shall be liable for any violation of this clause and once aware, Givergy will without notice immediately remove the listing and has the immediate right to terminate the contract.

7. Confidential information

7.1 Each party shall keep confidential any confidential or proprietary information of or about the other party, which comes into its knowledge and/or possession as a consequence of this agreement.

8. Force majeure

8.1 Neither party shall be liable for breach of contract in relation to any default or failure to provide or receive the Services, if that default or failure is caused by an act or event that is beyond their reasonable control including, without limitation, pandemic, fire, floods, strikes, riots, lockdowns or lock-outs affecting any trade with which they are concerned or any action of government or quasi-government.

9. General matters - Relationship of parties and applicable law

9.1 Givergy is an independent contractor and the relationship between the parties is non-exclusive.

9.2 These Terms are subject to and are governed by the laws of the province of Ontario and the laws of Canada applicable therein and the parties agree to submit to the exclusive jurisdiction of courts located in Toronto, Ontario.

Variation

9.3 These Terms may not be varied except in writing and agreed by a duly authorised representative of Givergy and the Client. Client will be notified of any change to the Terms including fees by such duly authorised representative of Givergy.

Notice

9.4 Each party must notify the other by email, for Givergy send to ca.enquiries@givergy.com

9.5 Notice is deemed to be received at the time of transmission or, if this falls outside of normal business hours of the place of receipt, when business hours resume.

Severance

9.6 If the whole or any part of a provision of these Terms is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction unless it may be modified in such jurisdiction by commercially reasonable construction so as to make it valid, enforceable and legal. In any event the remainder of the Terms have full force and effect.

9.7 The rights and obligations under clauses 5, 6, 7 and this clause 9 survive termination of these Terms.

9.8 Termination will not extinguish or otherwise affect any rights of one party against the other party which accrued prior to termination.

9.9 The rights and remedies of either party, including all confidentiality, proprietary and intellectual property rights under these Terms are in addition to and not in lieu of rights at law and equity including, those available under patent, copyright and trade secret protection.

Entire agreement

9.10 These Terms together with any agreed quotes and Data Protection Legislation agreements constitute the entire agreement regarding the Services and any other previous agreements, understandings and negotiations for the Services cease to have any effect.

Waiver

9.11 A waiver of any right or remedy under these Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. Any failure or delay by a party to exercise any right or remedy under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under these Terms or by law shall prevent or restrict the further exercise of that or any other right or remedy.

Assignment

9.12 Neither party may assign, licence or otherwise deal with any of its rights under these Terms without the prior written consent of the other party, such consent not to be unreasonably withheld. Givergy may subcontract parts of performance of its Services, to other persons or entities, provided however, it remains responsible for the performance of the Services and the client has approved such subcontractor.

Third parties

9.13 These Terms do not, and the parties do not intend that it shall, create any right enforceable by any person not a party to it except that a person who is the permitted successor to or assignee of the rights of a party hereto is deemed to be a party to it. The Contracts (Rights of Third Parties) Act 1999 is excluded.

Copyright and Data

9.14 The Client acknowledges Givergy is the owner or the licensee of all intellectual property rights in the Services and its websites.

9.15 Client agrees that the Services provided by Givergy are based upon proprietary and confidential information, materials and methodologies and that Client acquires no right, title or interest in them and to the extent that Client has access to them, Client shall treat them in the same manner as Client would treat its own proprietary and confidential subject matter but in no event less than a reasonable standard of care.

9.16 The Client agrees to Givergy's Data Processor Agreement, which it confirms it has read.

The Client is the controller and promoter

9.17 Givergy, the Services and Givergy's website(s) are only a means of communication to participate at the Event. The Client is the controller and promoter and as such is responsible for the Event and the terms and conditions relating to it.

SCHEDULE 1 - TECHNOLOGY SERVICE LEVELS

1. Interpretation

1.1 The following definitions apply to this schedule:

1. "Business Critical Fix" means any period of time where the Services are unavailable to the Client due to Givergy reasonably requiring to disable Services in order to perform an emergency software fix or workaround to any software used in the delivery of the Services;
2. "Commercially Reasonable Efforts" means the same degree of priority and diligence with which Givergy meets the support needs of its other similar customers;
3. "Client Cause" means any of the following causes:
1. any improper use, misuse or unauthorised alteration of the Services by the Client;
2. any use of the Services by the Client in a manner inconsistent with the then-current documentation provided to the Client; or
3. the use of a non-current version or release of the Services.
4. "Fault" means any failure of the Services to operate in all material respects;
5. "Planned Maintenance" means any period of time where the Services are unavailable to the Client due to Givergy reasonably requiring to disable the Services in order to conduct regular maintenance to any software used in the delivery of the Services, provided such regular maintenance has been notified to the Client in advance of any Event;
6. "Service Availability" means for 99% of each year of the Agreement Term, but not including any Service Availability Exclusions;
1. a Client Cause;
2. any Fault caused by a third party;
3. any Planned Maintenance; or
4. a Business Critical Fix.
7. "Service Availability Exclusions" means:
1. a Client Cause;
2. any Fault caused by a third party;
3. any Planned Maintenance; or
4. a Business Critical Fix.
8. "Service Credits" means the service credits specified in the table set out in paragraph 3.2 below.

1.2 All capitalised words in this schedule shall have the meaning given to them in the Terms.

2. The Services

2.1 For the duration of the Agreement Term, Givergy shall use Commercially Reasonable Efforts to provide the Services in accordance with the Service Availability set out in this Schedule.

2.2 In the event that Givergy fails to provide the Services in line with the Service Availability, the Client shall be entitled to terminate the Contract Term on written notice and if appropriate receive a reasonable refund to be agreed by the parties.

3. Service Credits

3.1 Service Credits shall normally be credited as a deduction from the next annual fee that is due to Givergy. Where there is no further annual fee due, Givergy shall re-pay the appropriate amount from the annual fee already paid by the Client.

3.2 The provision of a Service Credit shall be an exclusive remedy for a failure in Service Availability.

Service availability	Service credit
Between 95-99%	An amount equal to 25% of the annual fee due to Givergy for its performance of the Services
Less than 95%	An amount equal to 100% of the annual fee due to Givergy